1. Who operates the app
SG Production operates SG Production Mobile. For privacy questions, account-deletion requests or requests about your personal information, email sgproductionindia@gmail.com.
2. Information we handle
- Account and profile: email address, account identifier, the display name you provide and the authentication information needed to sign in. Password authentication is handled by our authentication provider; we do not need you to send us your password.
- Connected sign-in: if you choose a supported sign-in provider (such as Google, Apple, Facebook or X, where configured and available), the app receives information necessary to sign you in, which may include your provider identifier, email or profile name.
- Your music library: favorites, playlist names and contents, recent listening activity and listening history linked to your account.
- Membership and download entitlement: your membership tier/status/expiry and records used to enforce permitted audio qualities and daily download allowances. The current reviewed build does not process in-app subscription payments.
- On-device information: saved offline music, cached artwork, audio preferences, local guest likes, queue-related settings and session data stored within the app on your device.
- Technical information: network requests needed to authenticate, deliver audio and operate the service may expose technical connection data, including IP address, device/browser information and request diagnostics, to our hosting or infrastructure providers.
- Support requests: information you send us by email, including account identifiers and the content of your enquiry or deletion request.
3. Why we use this information
We use account and authentication information to create and secure accounts; sync your library across sessions; maintain music listening history and recommendations or listening insights inside the app; deliver licensed SG Production tracks; manage permitted audio quality and offline-download limits; resolve support requests; protect the service against abuse; and comply with applicable legal obligations.
4. Service providers and sharing
We use Supabase for authentication, database records, private audio access and related cloud services. If you select an external sign-in provider, information is also processed by that provider according to its own privacy policy. Our public account-deletion webpage is hosted using Cloudflare Pages; opening the page involves connection data handled by Cloudflare.
We do not sell listener personal information. The reviewed app dependency list does not include an advertising SDK; if advertising, additional analytics or billing integrations are introduced, we will review and update this notice and applicable store disclosures before release.
5. Storage and security
Signed-in library records are stored in the cloud and are designed to be scoped to your user account. Authentication sessions and offline files are stored in app-specific device storage. We use access controls, authentication and secured network connections to help protect data, but no internet-based service can guarantee absolute security.
Cloud infrastructure or sign-in providers may process data outside your country. Their processing locations and retention of operational logs depend on the applicable provider services and terms.
6. How long information is kept
We generally keep your active account information and cloud library records while your account is active. Local downloads and preferences may remain on your device until you remove them, clear app storage, or uninstall the app. Support correspondence and security/operational logs may be retained where reasonably necessary for resolving requests, legal requirements and security; cloud-provider backups and logs follow their own applicable retention processes.
We do not claim a fixed deletion time for provider backups or support correspondence. Contact us to ask about retention relevant to your request.
7. Your choices and account deletion
In the Android or iOS app, open Account → Profile → Delete account and follow the confirmation steps. An eligible signed-in listener account can be permanently deleted, along with the account-linked cloud profile, favorites, playlists, listening history and audio download grants. The app also attempts to clear downloads associated with the deleted account from that device.
If you no longer have the app, you can submit a deletion request on our account-deletion webpage by sending the prepared email to sgproductionindia@gmail.com. We may ask you to verify that you control the account before fulfilling an external request. The website does not delete accounts automatically.
Shared music and artwork that belong to the SG Production catalogue are not part of a listener's personal data deletion. Administrator/content-owner accounts and accounts with unresolved active paid entitlements may need assisted review. We explain any specific data retention required by law or other legitimate obligation when applicable.
8. Children
The service is not intended to solicit personal information from children. If you believe a child has supplied personal information and would like to discuss its deletion, contact us at the address above.
9. Updates to this policy
We may update this Privacy Policy when our app, providers or legal requirements change. The effective date above will be revised when changes are published. Material changes may be communicated through the app or other reasonable channels.
10. Contact
For privacy questions, data requests, account deletion or security concerns, contact sgproductionindia@gmail.com. Do not send passwords, one-time codes or payment card details.